FAQ

How do I contact you?

For general inquiries please use our contact page

How do I check the status of my order?

Once your order has been placed, you will receive an email acknowledging the details of your order. Please allow 1-2 business days for your order to be processed and shipped. All domestic orders are shipped via USPS. For International Orders, the shipping provider will vary depending on your location. *You can always check shipment information by logging into your account.


If you want to make further inquiries on your order use our contact page

How do I return an item?

Need to return an item? No problem! You will just need your order number and the email address associated with your account to get started. 

Go to a returns page to begin the process - Click Here 

We know that our items make great gifts, but if you are not totally satisfied with the order, and the item is in unused condition with original packaging still intact, the item(s) can be returned within 15 days of the order date for store credit (excluding original shipping costs). If the returned item cannot be restocked due to looking used, your request for a refund or store credit will not be processed and the original item will be returned to you. 

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error. 

*Free gifts, promotional or any items purchased during sales or with coupons are not returnable! *If you are outside of the US, please refer to our international policy located under the International Orders tab. 

Please allow up to 10 days for your return to be fully processed and a refund / store credit / exchange to be issued.

How do I Exchange an item?

We are happy to help you make an exchange as long as the item is in unused condition and its original packaging is intact. 

*If you are outside of the US, please refer to our international policy. 

If you would like to exchange a defective item, please submit a returns request.

How do I write a Review?

We love to hear feedback from our customers. You can see all of our reviews here. If you'd like to write a review you have two options. 

1) Wait for a review email that will automatically be sent to your inbox after your order has arrived.

2) You can write a review by visiting any of our product pages and click "Write a Review" button towards the bottom of the page.

International Orders

Customs & VAT: 

Some countries may impose additional taxes or duties (i.e. VAT) and if so, these are the responsibility of the customer. Packages will be returned to the US if unclaimed, and we cannot refund shipping for these cases. The time that a country holds a package in customs varies, and we do not have means of contacting these offices. Shipping and duties may be cheaper and faster if ordered locally. 

International Order, Returns & Exchanges 

If you are outside of the US and unsatisfied with your purchase, don't worry! We can help you return your item(s) for a refund or exchange (excluding shipping costs) as long as the item is in unused condition and original packaging is intact. We just ask that you pay for return shipping. International Returns are accepted within 7 days upon you receiving your order. 

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error. 

To start an international return click the link below and follow the instructions that appear on the screen. Once complete, mail the item back to us using the most economical shipping method. You will want to include the Return Authorization Slip (page with bar codes) inside of your package. 

Native Supply Attn: Returns 6304 Benjamin Rd #503 Tampa, FL 33634 United States Go to a returns page to begin the process - Click Here

 

How do I earn Native VIP Points?

Earn Native Supply point for different actions, and turn those Native Supply points into rewards. Free Merch, Exclusive content and much more. 

For more Information on our Native VIP Program visit our VIP Page - Click Here